Users must ensure they are running a support anti-virus/firewall product. In other words, the VPN system has detected that the client system doesn't meet the minimum security conditions required to successfully login to the VPN system.
If you get this error, it means there is a posture check issue. If you are certain you are using the correct username and password, and can successfully log in other UCL systems with this username and password (for example, email or Desktop UCL), then please contact the IT Services who can check your account privilege levels. Or your account doesn't have the required privilege levels/exist in the appropriate AD group. Both username and password are CASE sensitive. If you get this error, either the username or password you are entering is incorrect.
There have been some reports that the latest version of the Cisco An圜onnect VPN client is causing issuing when installing on some Linux Operating Systems.Ī workaround has been suggested which has been used successfully by end users at UCL.įor instructions, see the lower half of the How to Access UCL’s Virtual Private Network Using Linux tutorial by Rudolf Ammann. The work-around is to Add the An圜onnect client as a trusted application to Kaspersky. It has however been used successfully by end users at UCL. You are using the work-around at your own risk. Please note: this is an external document and the information contained within it has not been tested by ISD. However, a workaround on the University of Warwick's website will allow the VPN to work with the Remote Access service. We would recommend you use the UCL supported F-Secure anti-virus and firewall service available on the UCL software database. Kaspersky, by default, is not compatible with the Remote Access VPN service as it acts as a proxy server which are blocked on the VPN service.